It was a very vibrant and exciting year for the chapter, which had been faltering the year before due to lack of volunteers to keep things running. The year ended on a high note, with the chapter winning the STC Pacesetter Award for using technology to serve our members.
We serve waived, moderate, and high complexity labs. Our Services Include, but are not limited to: Both locally and for our long distance associations we use a combination of electronic and on-site methods to provide our services.
We provide monthly on-site visits to review the lab and provide QA reports based on those reviews. Some labs choose to send their records for review by fax or email and they are reviewed remotely, with only a quarterly or semi-annual onsite visit. Writing policies and procedures can usually be performed remotely.
Temporary services such as assisting with writing a Plan of Correction can often be performed remotely. See what some of our clients are saying: After taking over the operational management of our clinic-based laboratory I was feeling a bit overwhelmed.
I knew that we would be having a laboratory inspection in about 6 months, and wanted to ensure that we were ready and prepared. We had passed all of our previous surveys, but with recent changes, including a new laboratory director and new testing personnel, I was slightly concerned.
Carol responded to my email in less than 24 hours, and briefly described what they could offer depending on the level of service we felt we needed. She explained that they could come to our site and conduct a mock survey, evaluate our laboratory based on CLIA standards, and offer feedback as needed.
With the site visit, Cathy spent over six hours reviewing our current laboratory operating procedures. She advised us on how to update our policies to better reflect CLIA standards, and helped us create a more useful quality assurance program.
Overall, it was a very beneficial visit for us. We contracted with Cathy and Carol for an additional 5 to 6 months after the site visit.
During that time, Cathy acted as our Technical Consultant and corresponded with us electronically. I am very pleased with the consulting I received from Cathy and Carol.
I feel that the fees they charged were quite reasonable for what they were able to provide for our lab. We were never pressured into using their service or contracting with them for a longer period of time.
Both Cathy and Carol are truly professional people that have a passion for what they do, and it shows in their work. They more than prepared our clinic for our survey, and I am happy to report that we passed. James in Wisconsin Clinical Manager Your services were prompt, you are extremely knowledgeable about the rules and regulations relevant to the enforcement actions, and your relationships with State and Federal agencies were beneficial to resolving the issues.
Thank you for your diligence and expertise that is so critical to our success! You keep things very organized and always looking for ways to improve. Thanks for being such a great resource and help!
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