Old people are not good with technology! Kathy asked her to share this update with the website.
Hollie LaColla September 11, at I am truly disgusted and furious with my stay there. I have never had such terrible treatment from any company in my life.
The Manager Mrugesh is unprofessional and clearly has no clue on how to run a business. We have been trying several times to contact him via phone regarding a situation that happened at HIS hotel and he has chosen to just email us and refuses to call us. Instead of getting ALL sides of the story he is taking another guests side.
Save your money and STAY at a different hotel. The staff is completely unprofessional and lied about telling us about the additional charges!
My husband and I are repulsed with the treatment that we have received from this hotel. We have already contacted the BBB and will continue to write reviews on our experience so no other guests needs to deal with this. Cyndi Evans September 5, at 2: When I opened the door to the room there was a very strong odor not sure if it was from a cleaning or disinfectant.
I have allergies and it was very offensive.
I found the room very dark and dreary and found 2 bugs crawling on the sheets. I asked the front desk if I could move or get my money back and she said she would have to check with the Manager who was currently at dinner. Front desk called me later and said if I wanted to leave and find something else, I could speak with the Manager in the morning to see if he would reimburse me.
So, basically I could spend the money for another room elsewhere, but, run the risk of NOT being reimbursed.
I stayed up the rest of the evening on the couch and left at 6: The Manager was at the front desk, but, why waste my time on something I know was a waste of time on my part. What poor customer service!!! The Manager should have spoken with me immediately!!
I have been in Customer Service for 25 years and never seen such uncaring staff. I would certainly like to be refunded for my nights stay.
Rachel Grubbs September 3, at 3: We are located in Beaumont, Tx and HAD a reservation for the Galveston Seawall location 2 rooms so my family, which includes children, would have a place to stay while recovering and trying to get back into our home in the coming weeks.
We cannot currently get out of Beaumont and make it all the way to Galveston due to some of the roads going through Winnie to Port Bolivar still being under water. I was told by Amanda when I booked the reservation a few days ago that I would need to call daily to let them know if I would be able to make it that day or not due to the water over the roads.
She told me to do that in case I wasnt able to come and someone else could have those rooms if needed. I called early every day and yesterday I even told her to go ahead and make us as arriving Monday because the waters are slowly beginning to recede.
I told her that by Monday we would be able to come. She said ok that would be just fine. I just received a call from a seriously RUDE employee stating our reservations were canceled because we have not yet made it there.
I requested to talk to the manager and her name was Raquel. She was extremely rude as well and hung up on me after I complained. I am both livid and heartbroken that my family now does not have a place to go. I assured them I would be there tomorrow and she told me that I would have to call back tomorrow to see if there was anything available.
Christine September 21, at 3: I pray that you found shelter. It seems almost redundant at this point. Roberto ramirez September 2, at 6: So we waited patiently and at 2: The suite we had reserved was still not cleanat 3: We voiced our concerns to the manager who was sorry and that Isabel was under a lot of stress because of area fireswhile I sympathize rudeness should not be an excuse to treat customers badly!
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